Work today has driven me completely insane. It started off as manic as yesterday was but then just... stopped. Dead. Completely and utterly dead. By the time we'd had no calls at all for like half hour, we all came off the phones and were doing AQs... and they were all utterly crap. Crap crap crap. It was all people who had received a bill to an estimated meter read and then emailed in their actual readings. So it was hours of cancelling a bill, adding a reading, re-billing and sending a letter of explanation
YAWN

So I managed to get an Eliot/Lindsey/Chris fic written. I emailed it to myself but it hasn't arrived. Damn. amara_m has recommended buzzword.com to me so I'll check that one out tomorrow. Fingers crossed it works.

There was one bloody good thing that happened today though. I had my side-by-side quality check - which is when my manager sits beside me and listens in on my calls, checks what i'm doing and saying.
Thankfully it was a fucking kick-ass call, a nice straight-forward change of address. AND the guy was utterly complimentary. He started off with saying how pleased he was at this time of year to not be stuck in a queue but to get straight through to someone. And, at the end of the call, he told me i was a wonderful customer service rep, very knowledgeable and helpful
All this while my manager was listening in
SCORE!

I feel so lazy, I didn't wake up until 09:30 this morning. Guess it's a good job I don't start work til 11:30! I must have needed it to have slept that long... although it could have been painpill related I suppose!

( this is your tuesday morning wibble )

ANON CRUSH MEME

Manic Monday #193

What makes you laugh? My friends, my co-workers, some of the utter bloody idiots that I get on the phone at work
What makes you cry? Any/everything - I cry at the drop of a hat... when I'm happy, when I'm said, when I'm in pain, a soppy moment in a movie/book/tv show
What is the best thing about being you? I have fantastic tits! *giggles* Um... I don't really know, to be honest.

Not that I watch Coronation Street or anything but I'm currently very amused by the storyline surrounding the return of Nick Tilsley. Who, btw, that is supposed to be Nick... WTF?!

But anyway... he is currently snogging his little brother's ex-girlfriend, who's currently dating his little sister's husband. Oh, and the girl he's snogging also happens to be the daughter of the man his mother is marrying!

Talk about keeping it in the family!
*gigglesnorts*

*sigh* So Thinc car finance declined me this morning. Cue one very stressed little llama. But then I finish work and there's a message on my voicemail from another car company that applied to asking me to call them tomorrow morning. I'm hoping against hope that the fact they're calling me rather than writing/emailing me means its good news
My fingers, arms, hands, legs, toes, eyes and everything are fully crossed!

Work has been completely manic.
With the exception of my breaks, my lunch and our one hour team meeting, the phone's have not stopped all bloody day. It's been constant - never less than 5 calls in the queue at any given time. In a way it's utterly fantastic because it makes the day go so fast. But at the same time my god I would love a few minutes to actually catch my breathe. I took well over £700 today!
Course, our 'team meeting' was literlly just an excuse for the 9 of us to take over a meeting room and eat far too many cakes. It was great!

And here we are, Monday morning again. How does it always get here so damn quickly?
I do approve of not starting work until 11 on a monday - no being jolted awake by an alarm at 06:00, but waking up naturally at 08:30, then having a couple hours to kill until I need to leave just before 10:30

I don't however, like waiting for someone to call me back. Two someone's in fact. I'm so impatient. I've been waiting for the car finance place to call me back for an hour now and *twitches*
I'm also waiting for the Peugeot garage to ring me back to tell me a) where my car is, b) what my registration plate is and C) when i can pick it up.
Of course, annoyingly, the whole picking it up thing depends on the car finance place
I just hope it all goes through!
Rock. Hard Place. Impatient twitchy llama!

Last night, after being told about it lots by haveward and spazzer_mctwich, I got round to downloading the SyFy mini-series of Alice.
And OMG so much LOVE. Alice was just adorable - I loved her dress and the fact she kicked serious ass and wasn't just a damsel in distress. And Oh HATTER. I wants a hatter. He was just adorable and cute and adorable and tortured and sweet and adorable and cute. I can has?
Yeah, Andrew Lee Potts has joined Matt Bomer as the newest members of the "omghesocute" league. But once again I reiterate - boys are pretty to look at, girls are fun to play with *nods*

Anyways, I should probably think about getting out from under my duvet, having a was, getting dressed and feeding myself so I shall leave you with ( The Morning Wibble )

Today has been... entertaining, shall we say?

I had to do my first Saturday at the call centre, so as such had to get up at like 06:30 to get to work for 08:00. Lotte was all frozen up, applied copious amounts of de-icer etc etc. Pulled up at the petrol station to fill her up and.... my petrol cap was frozen shut.
Wandered into the shop, acted like a total girl and the guy behind the counter came out with a bucket of warm water for me
SO embarassing!
*blushes*

Get to work, still haven't got much of a voice so only did about an hour on the phones before I went on to AQ's
But, I did have my first ever Quality Control check on a phone call. And I'm seriously fucking pleased to report I got 100%
Rock ON!

( The Saturday Wibble-A-Thon )

My visit to the doctor's went very well this morning. He's extremely pleased and is talking about weaning me off the citalopram slowly come the new year. We talked about work and friendships and relationships and he was well chuffed with me that I'd come out of my shell enough to join the gym. He even commented it was nice to meet 'me' rather than a depressed person, as it were. Course, he worded it better than that.

Starting in January, I have to go down to one tablet every other day for at least two weeks/until the jitters clear. Then one tablet every three days and so on.
I don't know if I'm looking forward to or dreading it.

I do, however, apologise profusely in advance for all mental/emotional breakdowns that will happen in the new year!

After the doctors I took my mum to Tesco where I proceeded to buy THE most awesome set of socks in the history of incredibly awesome socks

Aren't they amazing?
I seriously stood in the middle of Tesco, beaming and going "MOO!" *giggles* My mother is convinced I've lost it but... Moo! Socks!

The world is coming to an end. Not only did I manage to get hold of the doctors surgery first time (it usually takes about 20 minutes!) but I managed to get an appointment with the doctor I wanted on the day I wanted it - none of this "we have an appointment three weeks yesterday" shit.

I also have a day off work - allowing me to try to make aforementioned doctors appointment. Not even an annual leave day, but a scheduled day off. And, ok so I'm working Saturday but even so, random weekdays off FTW

My plan for today is something like:
Keep staring at the photo Steve posted last night
Go to the doctors
Take mum to Tesco
Go to the gym
Write Christmas cards
And that's about it. Possibly some vacuuming.

I wrote one little comment piece last night:
http://community.livejournal.com/comment_fic/49872.html?thread=11720400#t11720400 RPS, Christian/Steve, bitgag
And need to say thank you to kelsusie for the baby development advice for the next baby!sarah fic I'm working on.

My ass does need to get to the doctors though and photobucket is being a bitch so the wibble shall be posted later!

It seems that there is actually a phrase in the English language that annoys me more than "at the end of the day..." and that phrase is "what it is is"

GRR I know it's a Midlands dialect thing but it really bugs me and I hear it like 20-30 times a day on the phone.
Me: "good morning/afternoon/evening, Severn Trent customer relations, you're through to the llama, how can i help?"
Customer: "oh yes, what it is is..."
*screams*
Every single time it makes me want to reach down the phone and throttle the person saying it, maybe stuff a book on grammar or something down their throats.

Of course, it doesn't help the fact that I know that a) my grammar is pretty damn appalling when I'm not concentrating and b) it's a phrase I'm sure I've used from time to time myself.
Although, I do kick myself when I use it because I know how bad it is.

It also really bugs me when people use "should of" instead of "should have." And I'm not even going to touch the "their/they're/there" thing.
(I dont get quite so annoyed by "its/it's" because that confuses me too!)
*takes a deep breath, exhales sloely*

So, this is where I ask you: are there any phrases that you hear regularly that bug the hell out of you?

So, apparently Riley Smith is the cure for a fucked up sleeping cycle!

My alarm went off this morning at 06:00 as ever, I turned it off with a "meh, dont gotta be up for a couple hours yet" only to notice I had a text. From havenward with a message telling me Riley's announced UK tour dates for Jan 2010.
I swear I have never woken up so fucking quickly in my life... it was akin to spazzer_mctwich.... is it Jan 16 yet?

SQUEEEE SEEING RILEY IN A MONTH *FLAILS, BOUNCES,FANGIRLS, SQUEEEEES*

I feel sorry for the guys I work with. Espcially since you can guarantee none of them will have even heard of Riley. Oh well LOL

Working 10:00 - 18:30 today, which is always quite a nice shift. Not an early, not a late, just... nice. You miss the 8-9 rush and escape half way through the 'just got home from work' rush. And its not too late to eat when you get home.
Even better is that I have tomorrow off! \o/

( this is your tuesday morning wibble )

and these are a couple of comment_fic pieces I wrote yesterday:
http://community.livejournal.com/comment_fic/40518.html?thread=8716614#t8716614 RPS, Jared/Chris, dirty talk
http://community.livejournal.com/comment_fic/45363.html?thread=10300723#t10300723 RPS, JDM/Chris, paradise
http://community.livejournal.com/comment_fic/49872.html?thread=11661008#t11661008 RPS, Horned!Steve/Chris, sensations
http://community.livejournal.com/comment_fic/49872.html?thread=11712464#t11712464 RPS, Teenage!Kitty!Chris/Teenage!Stevie, looking up at the stars

OMG today has been a bloody nightmare, I tell you!

I got into work and there were 25 calls in the queue... and it didn't drop until about 6pm. And then it just went D-E-D! (and yes, I do have Nate & Eliot correcting the spelling in my head everytime I use 'd-e-d' *grins*)
Not only was it insanely busy but apparently, I was on the twat line all morning. People who seem to just want to complain for the sake of complaining, which I have no patience for.
And then the stupid idiots who cannot get their head around their bills and end up confusing you and just fucking go away already! *growls, bangs head against a wall*

We did however have some fab music playing in the call centre today. We started the day with some Bon Jovi and finished it with the Dirty Dancing OST
Made of win.

As much as I do love the lates, cos I love having the evening to myself... I hate eating so late. My lunch was at 15:00.. I didn't eat until just now at 21:00

... Think that's about it for me. Had a very exciting day, as you can tell LMFAO

When I was a kid, it was always my daddy who made Christmas - he was the one who put the decorations up, left the milk, cookies and carrots out for Santa and the reindeer, who took me to midnight mass to sing carols (and carried me home when I fell asleep)
It's not to say that my mum isn't Christmassy - she's one of the biggest kids when it comes to presents but it was always daddy who got really into the whole Christmas spirit.

Christmas still makes me miss him.

*sigh* My sleeping patterns are shot to shit. Didn't get to sleep until almost 1 am this morning, slept straight through my 6am alarm and woke up at 08:00. Guess it's a bloody good job I'm on a late. I don't start work til 11:00, so I don't need to leave the house til like 10:30 but even so.... I'm on another late tomorrow but finishing earlier than 20:00, then off on Wednesday, so hopefully I can do something to smack my sleeping patterns back into sync - I'm back on early on Thursday, Friday and Saturday so I've got do something
The problem with my routine being screwed is that its screwing with me taking the anti-depressant... and then we end up in the vicious cycle of me sleeping too much, which screws it up even more.
GAH

I get the feeling it's going to be a red bull day today. Especially since it's a Monday and Monday on the phones is just manic, non-stop from 08:00 until at least 16:00.
Which is good because it makes the day go fast but shit when you're tired.

Also, with the screwing of routines and head being a little.. loose. I'm really sorry but I didn't get Christmas cards written this weekend. I will force myself to do them before Wednesday so you will be getting them but they'll just be a little.... late
I'm sorry :(
(It's stupid, I know these things need doing but I just... can't quite muster the motivation to do them. HATE IT)

Hmm what else
( Well, in a moment of extreme TMI )

I actually wrote fic yesterday:
http://bit.ly/4Sg80E RPS, Chris/Steve, Direct Messages on Twitter (and how down'n'dirty they get)

Think that's about it for me, so I shall leave you with ( The Morning Wibble ) and go run myself a bath.

A lot of it depends on my emotional state at the time. There are times when something is weighing me down and I literally nest in my bed with the lights off and just... do a head in the sand impression - just watch movies and ignore the real world and hope it'll go away.

Luckily, I have amazing friends who won't let me do that and seem to know when I need to talk, when I need to vent or when I just need a hug.
So yeah, it's safe to say I have a solid network of emotional support - I have the best group of girls known to llama-kind and I love them all to pieces ♥ I'm not naming names but you know who you are!

English is my mother tongue, but I'm guessing you all know that what with the whole being English thing!

I also speak German, learned it in school for 8 years. My vocab has basically died a painful death because I barely use it but I can still just about get by - and I still have my dictionary too!

I would love to be able to speak either Italian or Welsh.
Italian because in my mind it's a beautiful language, I love how it sounds. I spent my 18th birthday and the week around it in Italy and it's such an amazing memory and the language always conjures it up
Welsh because... Wales is so close to where I live. Literally, drive half an hour and I'm in a different country. The Welsh speak English and it feels so fucking ignorant to not speak Welsh. *shrugs*